How to Approach Major Donors as Stakeholders

While individual giving has fallen in recent years, comprising 64% of all philanthropic contributions in 2023, a significant percentage (88%) of those gifts came from a very narrow segment of individual donors (12%). The value of these leading contributions from a small group of donors underscores the importance of a strong major gifts strategy. 

Successful major giving programs build relationships with people who share an affinity for an organization’s vision and have both the desire and ability to advance the organization’s mission. Yet nearly 60% of nonprofits report not having a major gift strategy and 68% do not have a dedicated major gift fundraiser on staff, according to a survey conducted by Bloomerang.  

Whether your organization has an established major gifts program or is seeking to strengthen your pipeline of major donors, approaching donors as key stakeholders will establish the foundation for meaningful relationships while maximizing the opportunity for transformational contributions.

IDENTIFYING MAJOR DONORS

Every organization defines their own giving threshold for major donors based on their size, budget, and fundraising capacity. As CFA highlighted in an article about major donor cultivation strategies, some may consider $1,000 to be a significant gift and work to cultivate relationships that lead to that level of giving, while others may focus on gifts of $50,000+ as their target for nurturing deeper donor relationships. 

CFA Managing Director Nathan Urbach brings 20 years of professional experience, which includes leading major giving programs and managing fundraising campaigns for large legacy arts and cultural institutions. Having achieved significant fundraising success by approaching donors as stakeholders in an organization’s future, Nathan now brings this experience to his work with a vast array of CFA clients. 

According to Nathan, an organization’s most promising donors are already in its database and typically share the following characteristics:

  1. Passion for your organization’s work and mission 
  2. Commitment to your organization with 3-5+ years’ giving history
  3. Demonstrated financial capacity and recent increases in giving 
  4. Communicative and highly engaged, often serving as a board member or volunteer 

Organizations can complete an analysis of their database on their own or work with a partner like CFA to discover opportunities within their existing donor pipeline. Once prospective major donors have been identified, the key is taking time to get to know them on a personal level to gain insights that will deepen the relationship and open up opportunities to invest in the future of the organization. 

CULTIVATING & STEWARDING STAKEHOLDERS

Engaging in regular communication is key when cultivating and stewarding donors. As CFA shared in an article about recent trends impacting philanthropy, today’s donors and philanthropists are experiencing and responding to societal shifts in a variety of ways. “Despite external forces of change impacting the nonprofit sector, effective fundraising remains centered on relationship-building and authentic donor engagement.” 

Acknowledging current levels of uncertainty, Nathan encourages organizations to take a thoughtful and strategic approach to communicating with donors. “In addition to 76 elections globally, plus our nation’s upcoming election, donors are also dealing with continued social unrest, inflation, and other world conflicts that are impacting domestic communities. These factors create additional calls to action that may redirect a donor’s attention. However, it is important to remember that your donors are still listening.”

  • Bottom line: Organizations need to stay mission-focused, remaining present and strategically part of the noise while connecting their work to the broader issues at hand. 

Nathan considers personal, yet professional, relationships with major donors absolutely essential for success. “While major giving begins and ends with an organization’s mission, connections mature thanks to meaningful relationships with those who fulfill the organization’s goals and priorities.” Nathan also encourages organizations to continually keep donors close, treating them as shareholders in the work through transparent communications. “Donors want to hear about the good, and they also want to hear about challenges. It’s important to remember that major donors care as much as we do and want the organization to succeed.”

By understanding what motivates a donor’s philanthropy and how they would like to engage, a gift officer can take an individualized approach to meeting their philanthropic interests and financial priorities by:

  1. Identifying personal factors and financial commitments that may impact a donor’s giving (e.g., children attending college or the sale of a business). 
  2. Assisting major donors in exploring and implementing gift planning vehicles as appropriate (i.e. bequests, donor-advised funds, charitable remainder or lead trusts) to sustain or deepen their commitment based on changes to their financial situation. 
  3. Identifying specific programs or priorities that align most closely with a donor’s philanthropic passions.
  4. Moving the conversation beyond the cycle of annual fund renewals to positioning a comprehensive, multi-year request that will expand the donor’s overall commitment by encompassing their annual gifts and a focused above-and-beyond investment. 

SOLICITING TRANSFORMATIONAL GIFTS

Successful solicitations for transformational gifts should be highly tailored and personalized. In addition to leveraging organizational data and prospect research to inform an ask, transformational investments are the product of personal relationships and focused conversations that reveal critical insights validating the investment amount, timing, purpose, and giving vehicles. As Nathan shares, “Asking for a meaningful contribution should never come as a surprise to the donor. You’ve already shared the organization’s needs, what the investment will achieve, and identified the level and perimeters of investment that align with the donor’s interests and capacity.” 

As stated in CFA’s Guide to the Major Gifts Cultivation Cycle, the request “should stretch the donor respectfully while also offering them the opportunity to dream big with the organization.” Once a request has been articulated, Nathan coaches his clients to stop talking and be ready to listen. “Whether the donor responds with a ‘yes’, ‘no’, or ‘not right now,’ the path to a stronger donor relationship requires a graceful, grateful response, and a willingness to learn, gathering insights that will keep the door open for future engagement.” 

CFA IS HERE TO HELP!

Major giving is a long-term, relationship-building strategy that brings key donors to the inside of an organization’s work and impact while unlocking transformational investment opportunities that align with their philanthropic passions. 

By approaching major donors as strategic shareholders, nonprofits can fully leverage the multifaceted return on investment generated by building strategic partnerships with their top shareholders. In addition to consistent, long-term support, major donors bring influence, connections, strategic guidance, and insights that can further advance the work and mission of the organizations they care deeply for. It is the culmination of these offerings that make major donors an irreplaceable asset to the organizations willing to dedicate the time and resources to engage them. 

CFA supports organizations at every stage of the major gifts cultivation cycle. If you are interested in exploring how CFA can support your organization’s major giving strategy, contact CFA today to see how we can help.


Nathan Urbach

Nathan Urbach, Managing Director

Nathan comes to CFA with 20 years of experience working with nonprofit organizations, primarily within the arts and culture sector. He is an ardent believer in the positive effects of engaging with his community and energizing others to achieve their goals.

Nathan’s most recent role was Vice President of Principal and Campaign Giving for the New York Philharmonic, where he previously served as Vice President of Inaugural Activities and Director of Development. During his tenure, Nathan led the planning efforts for the activities surrounding the grand opening of the new David Geffen Hall and successfully secured over $17 million in funding for two inaugural galas. In addition to his contributions to the New York Philharmonic, Nathan also served as the Interim Chief Advancement Officer at the New York Botanical Garden.

Before his involvement with these New York legacy institutions, Nathan served as an Executive Director at CCS Fundraising. In this capacity, he collaborated with noteworthy organizations such as the Vietnam Veterans Memorial Fund, Westport Library, Film at Lincoln Center, multiple Manhattan-based independent schools, and the Akilah Institute, a nonprofit college for women in Kigali, Rwanda. Across these roles, Nathan worked closely with organizational leadership and board members to manage fundraising campaigns ranging from $15 million to over $100 million, and he also strategically built and strengthened several principal giving programs. 

Nathan’s career began with a role in the artistic department at the New York City Opera; since then, he has partnered with five of the 11 constituent organizations on the campus of Lincoln Center. Prior to transitioning into the fundraising field, he managed the Metropolitan Opera’s Lindemann Young Artist Program, where he collaborated with musical luminaries such as James Levine, Renata Scotto, Dame Kiri Te Kanawa, and Sir Thomas Allen.

Nathan has been a guest speaker at Opera America, the League of American Orchestras, NYU’s School of Professional Studies, and Columbia University. He serves on the Board of Old Westbury Gardens and is recognized as a distinguished alum of the Crane School of Music. 

Nathan lives in New York City, where he is a collector of decorative arts and was featured on an episode of Homeworthy, a program dedicated to sharing stories of individuals and their homes. Outside of working with nonprofits, he is an avid traveler and enjoys reading and running.

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Kendall Carlson, Content Writer

A frequent contributor to CFA’s digital content, Kendall Carlson has spent her career advancing nonprofit organizations across the Twin Cities. With 16 years of experience, Kendall brings a balance of strategic and operational leadership spanning fundraising, program development, evaluation, and strategic planning.

Most recently, Kendall served as Development and Communications Director at Hired, where she diversified revenue for the organization’s $11M budget and increased individual giving by 60%, led a rebrand, and launched an organization-wide data for impact initiative. Prior to Hired, Kendall served at Greater Twin Cities United Way, where she led an advancement strategy team to increase investment and engagement from the organization’s top corporate and major donors.  Kendall is known as a strategic, solution-oriented leader with a high capacity for detail and commitment to quality. She launched her consulting practice, Luminate Consulting, in 2022 to bring her skills in fundraising and program strategy to nonprofits seeking sustainable growth.

In Conversation with CFA: Inside Today’s Donor Mindset

CFA Chief Operating Officer Liz Jellema led a conversation with guests Rachel Hutchisson, Chair of the Communications Task Force at The Generosity Commission, and Rick Dunham, Founder of Dunham+Company and member of The Giving Institute. The philanthropy experts discussed recent fundraising trends, and what the findings mean for nonprofit organizations trying to raise more money and positively impact their communities.

Takeaways to Address Today’s Fundraising Trends

  1. Mind the Millennials.

    Giving by the Millennial age cohort (individuals who are between 27 and 42 years old in 2023) is on the rise, and their attitude about nonprofit organizations is positive. This finding comes from the most recent annual Giving by Generation study, conducted by Dunham+Company and published by Giving USA in 2023. The survey found that Millennial households gave 40% more, on average, to nonprofits in 2022 than they did in 2016. Another encouraging fundraising trend was the increase in the share of donors who believe that nonprofits are “doing a good job,” seen especially in the Millennial cohort who reported an 8% increase in confidence in nonprofits.

    At the same time, findings from a 2023 study of donors contributing at least $20 in online giving per year revealed that 62% of surveyed donors plan to reduce their 2023 giving from the previous year, citing economic uncertainty and the toll of inflation on their personal finances. When asked how to marry these two findings, Dunham stated, “It portends probably a slower growth rate of Millennial giving, but I’m still encouraged to see how Millennials have really jumped in more significantly as donors.” 

    The key takeaway about the Millennial mindset is that they are proving to be tomorrow’s dedicated donors. Understand how and how much Millennials are giving at your organization so that you can set a long range strategy for this group and tailor communications and appeals for best results.
  2. Monitor fundraising trends but focus on your own donor data management.

    A recent podcast by The Economist, “Give fast, spry young: the new philanthropists,” and a related article, “How a tide of tech money is transforming charity,” explored the idea that every generation has remade philanthropy, and how an up-and-coming cohort of young, wealthy tech entrepreneurs want to “move fast and fix things” by donating to moonshot ideas with expediency and without condition. 

    The webinar panelists agreed that while tech entrepreneurs represent an interesting segment of donors, they represent a relatively small percentage of the national donor pool. It is important to understand the interests of your current donors and use data insights to discover opportunities to connect prospective donors to your mission.

    Data helps reveal patterns that are happening over time so we can better understand donor behavior, including what motivates donors, and what methods of giving they prefer (such as being able to donate easily on a mobile device). This information helps you determine where to focus your fundraising resources. Nonprofits of all sizes must activate data management to understand what is happening with their own donors and take actions such as upgrading technology so that people can give via digital channels.

    Hutchisson explained that these studies help us “look at what’s happening overall, but just because it’s happening overall doesn’t mean it’s happening right in your microcosm. You also have to look at your own data. Look at who’s giving, how they’re giving, the different characteristics, and that just helps you understand the behaviors of your best donors, and behaviors of people who aren’t giving, and sets a little bit of direction for where to look and maybe how to invest.”
  3. Tell donors how their giving directly impacts your mission through storytelling.

    Donors want to see results, and they also want to help other people. In a 2020 Hidden Brain podcast called Happiness 2.0: Surprising Sources of Joy, Dr. Elizabeth Dunn of the University of British Columbia shared her finding that people feel a greater joy of giving when they know more about how their dollars are used. Jellema noted, “It seems fairly straightforward and intuitive, but people want to know that they’re making a positive impact and altering the course of life…If you can really hone in on your specific mission and what are you uniquely resourced to address, that will set you apart.”

    Hutchisson agreed and said, “We might care about data and plans and vision, but we also want to feel and see that we’re making a difference. We want to belong.” Instead of focusing on the transactional relationship of philanthropy or becoming too internally focused about what the organization is doing, appeal to your donors’ emotional connection with your mission through impact stories. Fundraisers will get better results when they use storytelling to reach various donor mindsets and illustrate outcomes related to giving. 
  4. Meet donors where they are with multichannel fundraising and communications. 

    Donors who engage in multiple channels—from direct mail to social media—give more often and are likely to give again. While organizations must embrace different communications channels, the core message needs to remain consistent, compelling, and – Dunham used the term “symbiotic” – or mutually reinforcing, across all channels. Blackbaud’s 2021 study about online fundraising trends found that donors become confused and frustrated when they receive a communication through one channel (such as direct mail) and then find a different message on the website. Leverage technology to determine which donors are responding to which appeals, and employ straightforward communication to donors via direct mail, text-to-give, and more. Nonprofits must invest in the infrastructure, staff, and training to effectively use these tools and make it easy for people to give.

Learn More

If you missed CFA’s webinar “Inside Today’s Donor Mindset,” click to view a recording:


For more, in-depth articles related to these topics, check out CFA’s Insights page. CFA can help your organization design and implement fundraising campaigns to engage a wider, deeper donor audience, communicate your “big idea,” evaluate your data, and ready your organization for transformational gifts. Contact CFA today for strategic fundraising counsel.

Developing Leadership Annual Giving to Drive Fundraising Success

By Rob Ruchotzke, Senior Consultant

What is Leadership Annual Giving?

Leadership annual giving is a fundraising term used to describe a nonprofit’s largest repeating philanthropic gifts. Leadership annual gifts, also referred to as mid-level gifts, represent a higher dollar segment than that of baseline annual donors. Depending on the size of your organization, leadership annual gifts typically fall in the $500-$10,000 range. 

When conducting annual giving campaigns, nonprofit development professionals often focus on securing first-time gifts from the base of the donor pyramid or renewing major gifts from the top of the donor pyramid; however, gifts at the the middle of the donor pyramid are just as important. By strategically cultivating and stewarding mid-level donors for leadership annual gifts, you can increase their engagement and position your organization to ask for larger major gifts.  

  • Of note: According to the December 2022 AFP Fundraising Effectiveness quarterly report, annual gifts between $500-$5,000 are generated from 14% of donors and make up over 16% of total dollars raised, while gifts of $5,000+ are generated from a much smaller pool of 2.6% of donors but make up 74% of total dollars raised. 

Leadership Annual Giving Tactics to Raise More Money

The following are my go-to recommendations for clients looking to increase their leadership annual giving:

1. Strategize and cultivate leadership annual giving donors through regular follow-ups utilizing a donor cultivation cycle to manage the donor journey. Assign staff members who have relationship-building skills to your top donors and prospects to personally engage with them and cultivate future gifts. 

2. Monitor leadership annual giving by consistently collecting and analyzing donor data. Tracking giving patterns can help determine the appropriate time to solicit for larger major gifts within your donor moves management system.

3. Launch a giving society for your organization with named giving tiers, such as: Sustainer ($500-$999 per year), Influencer ($1,000-$2,499 per year), Investor ($2,500-$4,999 per year), Founder ($5,000+ per year). Providing meaningful benefits and recognition opportunities can motivate your donors to keep giving and to move up to the next level.

  • Consultant Tip: Host invitation-only events for the giving society to acknowledge leadership annual donors as well as public events where they can invite friends who have the potential to be future donors.

4. Conduct a comprehensive development assessment to analyze your current fundraising efficiencies, and/or a campaign feasibility study if your organization is considering a capital, endowment, or capacity building campaign. Both of these processes can reveal insights about the overall health of your organization’s fundraising practices and opportunities for improvements.

5. Align your frontline fundraising team by setting internal goals and reporting fundraising progress. Set a reasonable number of prospects for each of your gift officers’ portfolios, depending on the scope of the gift officer’s role, the size of your organization, and the goal of your campaign. Set a dollar goal for each gift officer to reach and celebrate wins along the way. 

6. Make donating to your organization as easy and seamless as possible by leveraging a variety of fundraising channels, including mobile giving, mailed forms, and online giving pages connected to your donor database. Keep messaging specific and consistent across various fundraising platforms to clearly convey the ask. 

7. Communicate with your donors to convey the impact of their gifts: once a donor contributes a leadership annual gift, they must be promptly thanked and informed of what has been made possible through their contribution. Connect via phone or video calls, thank-you letters, social media, and in-person meetings. Once a donor has made a leadership annual gift, consistent and regular donor communication is one of the best ways your organization can retain donors and increase future gifts.

Leveraging leadership annual giving is crucial for cultivating a robust pipeline of stable and increasing philanthropic support. Contact Creative Fundraising Advisors today to discuss how we can partner with you to achieve your goals.


Rob Ruchotzke

Rob Ruchotzke, Senior Consultant

Rob Ruchotzke focuses on annual giving strategy, development assessments, campaign feasibility studies, and campaign counsel. Rob comes to CFA with nearly a decade of annual giving experience in higher education institutions. Most recently, Rob served as the director of annual giving at the University of Northern Iowa (UNI), where he led multichannel campaigns, developed crowdfunding platforms, managed annual giving vendors, and served as the strategy lead for UNI’s Day of Giving (#LivePurpleGiveGold). A native of Camanche, Iowa, Rob holds a BA in Public Relations from the UNI and resides in Cedar Falls, Iowa.

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